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山东大学学报 (医学版) ›› 2025, Vol. 63 ›› Issue (6): 107-116.doi: 10.6040/j.issn.1671-7554.0.2025.0354

• 公共卫生与预防医学 • 上一篇    

基于熵权TOPSIS法的山东省某三级综合医院运营管理效能评价

蔡治清1,董世菊2,李乃坤1,崔雪丹1,王建伟1,王亨3   

  1. 1.潍坊市益都中心医院办公室, 山东 潍坊 262500;2.山东大学齐鲁医学院公共卫生学院社会医学与卫生事业管理学系, 山东 济南 250012;3.山东大学第二医院科研部, 山东 济南 250033
  • 发布日期:2025-07-08
  • 通讯作者: 王亨. E-mail:438011905@qq.com

Evaluation of operational management effectiveness in a tertiary general hospital in Shandong Province based on entropy weight technique for order preference by similarity to an ideal solution method

CAI Zhiqing1, DONG Shiju2, LI Naikun1, CUI Xuedan1, WANG Jianwei1, WANG Heng3   

  1. 1. Yidu Central Hospital Office, Weifang 262500, Shandong, China;
    2. Department of Social Medicine and Health Management, School of Public Health, Cheeloo College of Medicine, Shandong University, Jinan 250012, Shandong, China;
    3. Research Department of the Second Hospital of Shandong University, Jinan 250033, Shandong, China
  • Published:2025-07-08

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摘要： 目的 评价山东省某三级综合医院的运营管理效能,旨在为推动公立医院高质量发展提供参考。 方法 基于文献分析法构建三级综合医院临床科室高质量发展评价指标体系,结合山东省某三级综合医院2023年1月至12月的月度运行数据,采用熵权逼近理想解排序(technique for order preference by similarity to an ideal solution, TOPSIS)法对临床科室高质量发展进行综合评价,运用Ci值判断该医院运营管理效能优劣。 结果 本研究共纳入3个一级指标和28个二级指标。TOPSIS综合分析结果显示,自2023年4月以来,Ci值明显上升,由0.435逐月上升至10月的0.534,而11月和12月Ci值呈略微下降趋势。分维度评价结果显示,该医院的服务能力、质量安全和运行效率下设的二级指标(逐步降低类指标除外)均呈明显上升趋势。 结论 该医院临床科室高质量发展整体呈向好趋势,尤其是在服务能力、质量安全和运行效率方面表现突出。

关键词: 三级综合医院, 运营管理效能, 高质量发展, 熵权法, 逼近理想解排序法, 评价指标

Abstract: Objective To evaluate the operational management effectiveness of a tertiary general hospital in Shandong Province and provide reference for promoting the high-quality development of public hospitals. Methods Based on the literature analysis method the evaluation index system for the high-quality development of clinical departments was constructed in a tertiary general hospital. Combined with the monthly operation data of a tertiary general hospital in Shandong Province from January to December 2023, entropy weight TOPSIS analysis was used to conduct a comprehensive evaluation of the high-quality development of clinical departments, and the Ci value was used to judge the operational efficacy of the hospital. Results A total of 3 primary indicators and 28 secondary indicators were included in this study. The results of the entropy weight TOPSIS analysis showed that the Ci value had increased significantly from 0.435 in April 2023 to 0.534 in October, while the Ci value in November and December showed a slightly decreasing trend. The results of the sub dimensional evaluation showed that the hospitals secondary indicators under the service capacity, quality and safety, and operational efficiency(except for the progressively decreasing category of indicators)showed a significant upward trend. Conclusion The overall trend of high-quality development of clinical departments in this hospital is favorable, especially in service capacity, quality and safety and operational efficiency.

Key words: Tertiary general hospital, Operational management effectiveness, High-quality development, Entropy weight method, Technique for order preference by similarity to an ideal solution, Evaluation indicators

中图分类号: 

  • R195
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