Journal of Shandong University (Health Sciences) ›› 2025, Vol. 63 ›› Issue (6): 107-116.doi: 10.6040/j.issn.1671-7554.0.2025.0354

• Public Health & Preventive Medicine • Previous Articles    

Evaluation of operational management effectiveness in a tertiary general hospital in Shandong Province based on entropy weight technique for order preference by similarity to an ideal solution method

CAI Zhiqing1, DONG Shiju2, LI Naikun1, CUI Xuedan1, WANG Jianwei1, WANG Heng3   

  1. 1. Yidu Central Hospital Office, Weifang 262500, Shandong, China;
    2. Department of Social Medicine and Health Management, School of Public Health, Cheeloo College of Medicine, Shandong University, Jinan 250012, Shandong, China;
    3. Research Department of the Second Hospital of Shandong University, Jinan 250033, Shandong, China
  • Published:2025-07-08

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Abstract: Objective To evaluate the operational management effectiveness of a tertiary general hospital in Shandong Province and provide reference for promoting the high-quality development of public hospitals. Methods Based on the literature analysis method the evaluation index system for the high-quality development of clinical departments was constructed in a tertiary general hospital. Combined with the monthly operation data of a tertiary general hospital in Shandong Province from January to December 2023, entropy weight TOPSIS analysis was used to conduct a comprehensive evaluation of the high-quality development of clinical departments, and the Ci value was used to judge the operational efficacy of the hospital. Results A total of 3 primary indicators and 28 secondary indicators were included in this study. The results of the entropy weight TOPSIS analysis showed that the Ci value had increased significantly from 0.435 in April 2023 to 0.534 in October, while the Ci value in November and December showed a slightly decreasing trend. The results of the sub dimensional evaluation showed that the hospitals secondary indicators under the service capacity, quality and safety, and operational efficiency(except for the progressively decreasing category of indicators)showed a significant upward trend. Conclusion The overall trend of high-quality development of clinical departments in this hospital is favorable, especially in service capacity, quality and safety and operational efficiency.

Key words: Tertiary general hospital, Operational management effectiveness, High-quality development, Entropy weight method, Technique for order preference by similarity to an ideal solution, Evaluation indicators

CLC Number: 

  • R195
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