Abstract:

Objective  To analyze the difference of people′s satisfactory with the basic public health service between urban and rural areas in Shandong province. Methods  This study questionnaired 4900 target objects using random sampling and stratified sampling methods. The nonparametric two-independent-samples test was used to explore whether the residents′ satisfaction between urban and rural areas had significant differences. Results  This study showed that the overall satisfaction of rural residents was higher than that of the citizens. The rural hypertensive patients′ satisfaction level was higher than that of the citizens′. Besides, the elder in city had a lower level of satisfaction with the technical merit and service attitude of the medical staff than that of the elder in country, and the maternal in city also had a low level of satisfaction on the environment and facility. Conclusion  It is important to enhance propaganda to the citizens and strengthen the training of public health workers in order to increase their overall quality. What′s more, we should improve the infrastructure and environment and lay emphasis on the focus crowd.

Key words:  Basic public health service; Rate of satisfaction; Contrastive study between city and rural areas； Shandong province